Fortunately, we have a strong Yellow community that helps one another. (more on that in a moment)
Today, Scott Hooks blogged about his insights helping people see Notes differently in his post: Lotus Notes Sucks? Not so much. His timing couldn't be better and I find it refreshing to see people reaching out to make a difference.
As a Chief Lotus Advocate, Scott makes it a point to find unhappy Notes users and offer to help them. Scott makes two observations that I want to point out:
Each time I spotted one [a complaint about Notes], I would reply to it and offer assistance if they would provide more detail. Most people didn't respond. My hypothesis is that most people don't want to have their minds changed about something they "like to dislike."Like Scott, I've found that with a few minutes of discussion, I can often help people change their thinking about Notes.
Scott continues with his observation:
...However, most that did, quickly revealed that their complaints were not actually legitimate "suckage" of Lotus Notes, but rather poor implementation, poor management, or lack of training. Many were running 6.0, which is 6 or 7 years old now. Now wonder they're displeased.This has been my experience as well. I have less of a problem with older versions of Notes as I do with the way I see many companies deploy the product - with little (or no) training or instruction in how to use it as a tool for personal productivity and collaboration. It's as if they somehow expect that collaboration will simply happen because they got the tool installed. No wonder they are disappointed. Fortunately, a discussion will usually do wonders there, too.
Thank you, Scott, for your post. (I would have left a comment, but they seem to be off.)
Now a Yellow Moment: Yesterday, Tamara, who self-installed Notes on her Mac and her PC, after learning about Lotus Notes at the GTD Summit, blogged about her frustration with Lotus Notes. I tweeted about it this morning. Within an hour I has emails from Jim Casale and Bill Malchisky offering to help. Then, I saw on Twitter that Chris Blatnick and others were responding, too. Apparently, Tamara's now overwhelmed with offers of assistance. How cool is that!
It's nice to see the Lotus Community pitch in and help a novice Notes user solve her issues.
Well done Yellowverse!